How can we help?
Real people in Kathmandu, in Nepali or English. Find your answer here, or just email us.
Something special
Can’t find the gift you have in mind?
Tell us what would make them smile, even if it’s from one particular shop in their tole. Email us, and our team will look for it and write back with a price before anything is charged.
Email us
hello@sagungifts.comWhat to include
- The city: Kathmandu, Pokhara or Chitwan
- Your budget, in dollars or rupees
- What you’re looking for: a shop, a dish, a brand they love
New cities
Family outside Kathmandu, Pokhara or Chitwan?
Biratnagar, Butwal and Dharan are next. Email us where your family is: it tells us where to go after that.
Email us
hello@sagungifts.comWhat to include
- The city or town they live in
- What you’d like to send them
Our refund promise
Delivered, or 100% refunded
If we can’t get your gift to the door, every cent goes back to your card. No forms, no arguing, and it never costs you anything to ask.
- Not delivered at all? 100% back to your card, always free. Just email us your order number.
- Added on-time protection and it’s late? Full refund, and they still get the gift.
- Not what you picked, or not fresh? Email us and we’ll replace it or refund it, whichever you prefer.
- Refunds go back to the card you paid with, usually within 5–10 business days depending on your bank.
Email us
A real person, one email away
Questions before you order, a change to an address, or a gift idea for a partner shop. Email us, or reply to any email we’ve sent you.
About an order? Put its number in the email. Partner shops and press, this is the place too.
- We answer every day
- 8 AM – 10 PM US Eastern
- That’s 5:45 PM – 7:45 AM next morning, Nepal time
Questions
What people usually ask
The short answers are here. The full ones, with how we work, are on our Why trust us page.
- How is it so cheap?
- What if my gift isn’t delivered?
- Can I pay with Venmo?
- Will they know it’s from me?
- Where do you deliver?
- How fast is delivery?