Terms

You choose a gift on this site and pay for it by card. Our team in Nepal buys it from a local shop and our rider brings it to the person you name. We deliver in Kathmandu, Pokhara and Chitwan.

Browsing and filling a bag need no account. Sending a gift does: you sign in with Google, and your orders are kept under that account, where only you can open them.

Every price is shown in US dollars, with the shop’s own price in Nepali rupees beside it. You are charged in US dollars. The rupees are there so you can see what the gift costs in Nepal.

We turn rupees into dollars at the market rate plus about 2%, which covers sending the money to Nepal. The rate is set each time the site is rebuilt, which is usually once a day, and every order keeps the rate it was priced at.

On top of the gift there is one delivery fee, which depends on how fast you want it there, and any extras you choose: a gift bag, gift wrap, or on-time protection. All of them are shown, with the total, before you pay.

The total on the Pay button is what is charged. If a price has changed since the page was loaded, nothing is charged and you are shown the new total first.

Your first gift has 20% off its delivery fee. That is for one order per account.

One order takes up to 20 different gifts, up to 10 of each, and up to $10,000.00 in all.

Payment is by card, through Stripe: Visa, Mastercard, Amex and Discover. Your card details go to Stripe and never to us.

Pressing Pay places your order. We start on it once Stripe confirms the payment, and then email your receipt to the address you gave at checkout.

• An order that isn’t paid for is never bought or sent. Starting a new checkout replaces it.
• A payment has to arrive within 30 minutes of the order being placed, because the delivery day was worked out at that moment. One that arrives later, or for an order already cancelled, is refunded in full automatically and nothing is sent.

You choose the speed at checkout and see its price before paying:

• On the day you pick, from tomorrow up to 30 days ahead.
• Within a week: by the day shown at checkout, 7 days from the order.
• Same day, for orders placed before 12 noon Nepal time.

Days are days in Nepal. The day we promise is shown before you pay, and afterwards on your order’s page and in your receipt.

Our rider goes by the name, area, landmark and house you give, and by the recipient’s phone number if you give one, so please make them clear and correct. If you ask us to let them know it is coming, we need their number to ring.

You can follow an order from Track order once you are signed in: bought, out for delivery, delivered, each with the time it happened.

A few gifts are made from a photo of yours. For those we email you for the photo after you order.

Delivered, or 100% refunded. If we can’t get your gift to the door, every cent goes back to your card. No forms, no arguing, and it never costs you anything to ask.

• Not delivered at all? 100% back to your card, always free. Just email us your order number.
• Added on-time protection and it’s late? Full refund, and they still get the gift.
• Not what you picked, or not fresh? Email us and we’ll replace it or refund it, whichever you prefer.
• Refunds go back to the card you paid with, usually within 5–10 business days depending on your bank.

The same promise, in the same words, is on our help page.

Need to correct an address or change something after you have paid? Email hello@sagungifts.com with your order number as soon as you can, or reply to any email we’ve sent you.

• Order from your own account, and pay with a card you are allowed to use.
• Give us real details for yourself and for the person the gift is for.
• Don’t place orders with scripts or other automated tools. The site limits how fast one account can place orders.
• Don’t try to open other people’s orders or the parts of the site that are for our team.

We may refuse orders from, or close, an account that is used to misuse the site.

When these terms change, the new ones are published here with a new date at the top.

Questions go to hello@sagungifts.com. What we collect about you and the person you send to, and who sees it, is in our privacy policy.